COVID-19 Update

Although lockdown measures have been lifted, please rest assured that we are still putting in place measures to protect both our staff and customers.

All of our staff are conducting twice weekly lateral flow tests, not just our engineers who perform call outs.

Any of our staff who do need to attend on site will of course be wearing appropriate PPE, will hand sanitise prior to coming on site from their vehicle & also carry wipes and UV-C wands to sanitise any area, equipment or furniture they have worked at.


We are still aiming to resolve as many issues remotely where possible, but should a call out be necessary, all precautions are taken.  We only ask that if an engineer is required that you must inform us if you are awaiting a Covid test result or anyone at your premises is positive or in any way symptomatic.  If this is not the case and it is safe to attend please ensure that all doors and windows are open in the areas the engineer will need access to, that you maintain social distancing and wear a mask covering both your nose and mouth.

Why use us?

We could tell you all the reasons why you should use us over anyone else (and we probably will), but the truth is that’s what every other IT support company does. So instead how about we focus on what we do, and let our clients tell you why you should use us.

First Contact is a company that delivers, with expert guidance and patience, ensuring the product is exactly what the customer requires. No-one does it better!

Barbara – ADHD North West

Our services

First Contact has been helping businesses and private customers for almost twenty years. This wealth of experience means that we have the right solution for your IT needs. Our expert team can help with any IT problem, however big or small.  We understand that when something goes wrong you need it fixing as soon as possible.

We help business, organisations, schools and charities with the following services:

  • IT Support – Experienced engineers, fast response, proactive maintenance
  • IT Hardware – Experience led advice to make sure you get the best value & most reliable hardware
  • Software – Guidance on the right software for your business as well the right licensing to save you money and make sure you are compliant
  • Network Installation – From an additional network socket to designing the network for your new building, we will make your network runs smoothly
  • Wifi installation – Strong, Seamless Wifi, with no black spots, simply managed and working on all your devices securely
  • Structured Cabling – Cat5e, Cat6, Data, Voice or Audio Visual, we will install neatly and to the highest quality
  • Hosted VOIP PBX – Save money with VOIP while enjoying all the features of a more expensive system, and even better it’s hosted so no ongoing maintenance costs
  • Web Design – Kickass, responsive, bespoke web design, based on a content management system so you don’t have to pay us every time you want to add/edit/remove pages
  • Web Hosting – Rock solid reliable web hosting to make sure your site stays up, with the latest countermeasures to prevent DDOS attacks included
How we helped Bob with his IT worries
Certification and Awards