A routine Outlook callout — the same complaint an Artemis II astronaut radioed Mission Control about, 90,000 miles from Earth — turned into something else entirely. Once we remoted in, we found an AI tool wired straight into the client's CRM, with sweeping access to sensitive data and zero governance behind it. Nobody had snuck anything in; they'd believed the hype and connected it to everything, without ever being told what that access actually meant. We assessed the risk, m