Michael C - New Authors Collective
I will have no hesitation recommending your organisation, and Daniel in particular, to any friend or client for web work such as ours. I have seldom seen service of this kind, easy communication in respect of technical IT issues well beyond our capabilities, all round an excellent job well done - at a very reasonable price. The fact we were overseas made me slightly nervous, but as it happens it was no hindrance. Daniel was highly responsive, easily handled the time difference etc.
Great communication and service. Jeremy and his team are second to none!
I have known Jeremy and the team at First Contact for almost a decade now. As a client, I have always found that I am treated with care. I am listened to carefully at any point in time. I am given a thorough overview of all the options opened to me for a particular problem, and together we arrive at the best solution for the problem on hand. They are professional and yet have a friendly and easy going approach to work. I will like to commend them for their good work.
Very professional and excellent service. Came up with a solution to or Wi-Fi problems quickly and within budget.
Always helpful, no job to small - never made to feel like it’s a silly request! These folks know their stuff.
These guys live and breathe IT. I'm pretty sure they know all there is to know about computers, and they think outside the box, tailoring solutions to the unique needs of each situation.
Recommended excellent hardware and software for us.
Mark L - Audio Visual Connect
We have worked together on joint installations over many years. They are helpful and knowledgeable, often we work well when challenged with a difficult installation problem and always come up with an out of the box solution.
First Contact always provide prompt and superb service. Staff are polite, thoroughly knowledgeable and reliable. Repairs and diagnosis are speedy and their remote access login tool is superb for when you're out and about or don't have time to call in in person for help. Highly recommend them to other businesses.
First Contact did a great job installing a server for me. The customer care was first class.
First Contact have installed many business servers for me over the past 10yrs or so. I found their service second to none. I found it a pleasant change dealing with a family business, with great customer service, and nothing seemed to phase them, in delivering the best advice and customer care.
These guys are the right ones to go for, they know exactly what they are talking about and always help when you need it. Even their remote support is great!
First Contact have been looking after our home and business IT & CCTV for a number of years, we have always found them to be reliable, efficient and highly professional.
Sarah N - EOS Office Supplies
We have used First Contact for over 10 years, they never cease to look after us, we consider them part of our team rather than just the IT guys we call in. You can't do better!
Stuart N - EOS Office Supplies
First Contact what a marvellous company! One call instant response, they always find time to sort your query out. Eager to help no matter how minor an incident. Pleasant staff, highly recommended.
First Contact has unbelievable knowledge and excellent expertise's on computers. The way they treat their customers is not because of money but to give their customers the best item or service possible. I truly recommend you go to First Contact to get the best you would want for your computer and programs!
Michael G - The Village Opticians
Nothing is too much trouble for Jeremy and his team at First Contact. From the very first contact I felt they understood exactly what our business requirements were and they suggested helpful solutions to any problems I had. I felt at last I had found an IT company that I can rely on and have no hesitation in recommending them to everyone!
Chris B - Connect Electric
First Contact are a company that put the high into to tech. I have used them long enough to know they ensure as technology evolves, they are always one step ahead. Experts in IT, CCTV and probably one of the few companies that can actually make WIFI work fantastic all-round the house without using up every plug socket with rubbish adaptors like some have tried in the past. So, from personal experience for any techy problems the clue is in their name
There service coupled with excellent service and their knowledge make them a first-class supplier
Hands down the best IT company in the North West. If you're looking for great service, this amazing company is the place to go.
Always very patient when I phone with a computer problem.
I have had two computers from First Connect over the last couple of years and found them very responsive and helpful when I needed support and have recommended them to other friends who have purchased from them.
Julia G - Bellaballoons
Friendly, professional service at all times. They make everything easy to understand and are very patient with technophobes like myself! Absolutely love my website thank you First Contact!
Efficient friendly even though my needs are just for personal use not business
First Contact were incredibly helpful to me when I was looking to buy a new laptop. They suggested a make, bought it and set it up for me, and the whole process was done very quickly and professionally. They made themselves very available by Remote Support before and afterwards for any problems I was having. I would definitely go back to them again for any of my IT needs!
Wonderful, efficient & friendly service. Really Professional. Very Happy Customer
Friendly, Reliable prompt service. Pleasure to do business with. Would recommend
First contact provided us with an excellent service. No problem was too much for them. The staff were all extremely polite and helpful. Our laptop wasn’t working and they fixed it in promptly and didn't charge the earth. I know I can always call them with any technical difficulties.
Joel S - TJS Gas & Heating
Today I called up about a broken piece of hardware. A member of staff told me where to shop for a new one checked stock levels before I there and gave me part numbers etc... The really give 110% EVERYTIME
Simon G - Binoh of Manchester
They take their time to get to know customers’ requirements before advising accordingly and provide an excellent level of service. I have no hesitation in recommending Jeremy and the team!
Excellent service, always prompt and are able to solve and advice on any CCTV / IT issues.
Fantastic director. Excellent service always with a smile and always happy to help. Wouldn't use any other company
Friendly and helpful advice, prompt service. Even non Tekkies like me could follow the advice. Would definitely recommend to others.
Excellent service. The laptop I was recommended is perfect for my needs. Thank you.
Colin S - Global Journey
First Contact installed a CCTV system for us, replacing our old system. The new system was installed on time and in budget and is streets ahead of our old system. We've been delighted with their service and workmanship.
Martin R - Aware Software
Always very professional and genuinely care about the customer
A very good, professional team. They made me feel my business was important to them and provided a complete solution to my technical problem.
Barbara W - ADHD North West
First Contact provide a FIRST-RATE service. It is refreshing to find a company with the efficacy and principles they uphold whether they are dealing with a large or small organisation. Unfortunately, these attributes are often lacking in today's world. They listen carefully to your needs and make every effort to provide a swift and smooth service. It would be difficult to find a more deserving company on which to bestow The Best of Business of the Year Award 2016.
Chris P - Best of Manchester
Fabulous Service and efficiency; just fixed my laptop in minutes! Would recommend to all PC & IT users.
Beverley B - On Site Research
They are always at hand with a fast, friendly and efficient service able to solve all problems no matter how small or large offer a wonderful remote service
Lawrence K - Clear Travel
I found Jeremy and the First Contact team to be both knowledgeable and helpful. They fulfilled my IT requirements at a competitive price. I highly recommend First Contact.
Russell W - Bury and Whitefield Jewish Primary School
Great company that gives a fast, professional and personal service. Would highly recommend their services.
Diana W - The Pagets Association
The First Contact team provide the IT support for our charity. They are very helpful and always manage to find a solution to any IT issues we have. They are pleasant to deal with and I am happy to recommend them.
Malcolm J - The Delamere Trust
First Contact is well established in Manchester as a knowledgeable provider of IT services with a good attitude to customer service. My organisation has been using their services for about five years, particularly for our website and email and they have always taken good care of our needs.
Everything they do at First Contact is with professionalism and high level technical knowledge. I'm blown away by how efficiently they work and how well they explain to the layman. I recommend First Contact for all your tech needs personal or business
Lionel R - I2I Publishing
It is a great comfort to know that when things go wrong with our system there is a team of experts at First Contact he will take over and sort it out in double quick time.
Daniel W - Heaton Park Hebrew Congregation
First Contact are great when it comes to getting new equipment and systems and they are truly outstanding in their ongoing support. First Contact is always there whenever they are needed to provide quick and effective support to solve any IT issue we are having. When you need your system back up and running immediately First Contact is the one to have in your corner.
Fantastic IT company with a very high level of support and high integrity. Highly recommended and looking forward to working closely with them on many web based projects in the coming year.
Elayne L - SCCL
Excellent and prompt service from a very professional company. Fully understand client needs. Definitely to be recommended!
Mel F - Business for Breakfast
First Contact is a very friendly and easy to work with. No jargon approach and they make it simple to understand computers.
Ross F - MIFA
The team at First Contact are very knowledgeable and professional.
Ray T - IFA
I have used First Contact for several years now and they are knowledgeable, helpful, and quick to call back as needed. They offer a wide range of services at reasonable prices and I would urge people to give them a try.
Irwin S - Breeze
Where to begin! Well, Jeremy, Dominic, Dan and Adelle are really the best, and always have been. They sort everything from my Blackberry to our servers, VOIP and broadband quickly, reliably and always with a smile - and with great advice that we ignore at our peril! Nothing's too much trouble for them, I really don't know how we'd manage without First Contact.
Claire S - Bury and Whitefield Jewish Primary School
Fabulous personal touch, very friendly, obliging, willing & extremely professional. We use them for our school. I would really recommend First Contact.
David M - Normie & Co
First Contact look after all our IT networking, CCTV and IT support. Their service is quick professional and efficient. They have been invaluable. Our technology needs in safe hands.
The service/response time is quick & efficient. Staff are courteous, highly knowledgeable, caring, warm & welcoming & very helpful. They will always go 'that extra mile' to help! Nothing is too much trouble for them. I highly recommend them as a Local business who always put the customer first & who 'get the job done' quickly & well. From my long experience of dealing with First Contact, I also wish to add that that they come across as terrific employers who have given disabled young people an opportunity of work, self-responsibility, self-respect, dignity & self-worth! They more than deserve any accolades that may be bestowed on them & I highly recommend them as a Company to do business with. They are also local & easily accessible - which is a real bonus.
The guys from First Contact are always happy to help whenever we get any problems with the PC. They supplied it and it has been great, and never make me feel silly for asking how to do simple tasks on the PC.
Howard C - Affinity Hair
First Contact were there to the rescue after a botched CCTV installation was performed at my shop, they salvaged what they could and re-cabled and replaced only what was needed. I thoroughly recommend them.
First class IT support in a warm and friendly environment. Constant updates were given with regards to the progress of the laptop being fixed. All sorted out so quickly and at a low cost too. Cannot recommend highly enough!
Graeme M - SEL Business Languages
They're a splendid outfit, am happy to go on record as recommending them wholeheartedly from personal experience. No techno babble here; happy to help in inconvenient hours to themselves (but convenient to you); and always looking for the simplest solutions, not the over-technical ones. Just the way the customer likes it, in fact!
Corinne S - Carrington George
I love First Contact because they don't make me feel daft for not being IT savvy, a lot of IT companies are so wrapped up in showing that they know their stuff by baffling you with science, First Contact are different because they show their knowledge in being able to translate that jargon to the user level - i.e. numpties like me. They have always been approachable and they are the support we need with not having an in-house IT department, coming from a large corporate environment it was a massive culture shock to not have in-house support and to have to source it directly. I'm glad we found ourselves in such capable hands
Laurence J - Michael Herwald & Co
I have used first contact numerous times and I always find them very knowledgeable but also approachable. You don't get bombarded with 'techy phrases' they speak in a language a lay person like me can understand. Jeremy, Dom and the Daniels are all easy to chat to as well which I think helps especially when discussing things you (I) don't know much about. There always prompt with complicating there work also so when they say they will be done they are. All in all, I've used a few IT companies before and I couldn't recommend first contact highly enough.
Antony G - AMG Surveyors
First Contact installed my computer equipment, designed my website, logo and stationary, when I set up in business in 2009. They were recommended by a business contact. They worked quickly and efficiently at what was a stressful time. Their follow up service is excellent; if there any problems a member of staff is usually available to talk to or resolve issues on site. This allows me to concentrate on my business activities. I would have no hesitation in recommending First Contact, they are approachable, professional and courteous.
Mike H - Michael Herwald & Co
I have used First Contact for a variety of IT issues for nearly 10 years and the service has always been excellent.
Dan G - MT Associates
First Contact team have been a great asset to us and have helped us out on numerous occasions especially at times of absolute IT crisis and they have recently redesigned my website (http://www.mtassociatesuk.co.uk). Excellent response + knowledge, Excellent work, Great help every time! I can heartily recommend to anyone.
Primarily, First Contact have the knowledge and expertise to deal with a whole range of technological issues. But alongside that, they also have the enthusiasm, integrity, personal touch and humour to make them a stand-out small business. And let's not forget the cost - most reasonable!
Extremely professional knowledgeable organisation, always willing to go the extra mile for clients.
Ian L - Event Magician
First Contact designed my website (www.eventmagician.co.uk) and I am absolutely delighted with the results. They are always on hand to answer any questions that I have and provide a speedy response. Highly recommended.
I wanted cabling done in my lounge and bedroom so that my devices were wired and worked faster via the internet. A First Contact engineer came to my flat and neatly added all the cabling from my router and kept it neat inside the white trunking. Also, I bought a DVR for CCTV, which was of a high standard at a reasonable price. I've never had a problem with it and it clearly displays up to 8 cameras at once on a single screen. I wouldn't have asked anybody else but First Contact.
Leonard S - RPI Property
As a computer illiterate businessman I cannot praise their service enough. They deal with computer installations and problem solving in an extremely efficient and non-patronizing manner. I have and will continue to recommend them to other business colleagues.
Mike P - Poloway Photography
First Contact are a really "Can Do!" business. Nothing is too much trouble for them and they are always available and ready to help with any IT issue. Keenly priced, versatile and competent they represent great value for money.
I just want to thank Jeremy of First Contact for replacing the screen on my tablet. Not a lucrative job but he showed patience in that the manufacturer sent the wrong replacement part twice. Getting great enjoyment out of my unit now, Thank First Contact.
Alison B - Dance Studio 1
First Contact are a fabulous business to deal with. All the staff are most helpful taking the time to understand your requirements and explaining everything carefully making sure you understand. Nothing is too much trouble they are prompt and reliable. I have and will continue to recommend them.
I have moved away from Manchester but the support for ongoing computer technology is second to none. The team listen to your requirements/difficulties. They are easily accessible on the phone and online. They follow through quickly and efficiently. Their support is continuous and after service care is of an equally high standard.
Christopher B S
An excellent company with very good customer service
A friendly, welcoming business, always happy to help. Customer service is excellent and their turnaround time has always been good. Staff are friendly and always professional.
Very friendly service with highly qualified staff. Nothing was too much trouble and their advice and knowledge was second to none and very beneficial as I am no expert.
The staff are friendly, knowledgeable and always able to help with our IT issue. we wouldn’t be able to run our business without their background support.
Always there to help, professional, knowledgeable and give a great service for a good price
Shelley L - Beauty by Shelly
Helpful friendly team who have great knowledge and advise you on what is best for the results you want/need. Very eager to find the answers for you, and happy to explain things in detail to people like myself who are not the most technology aware.
First Contact are first class. The company are one of the most professional I have ever come across. The staff are so helpful and polite. Definitely deserve to win.
Adele R - JADDS
They are always on hand to help us with any of our technical problems no matter if big or small. They also understand the need for our data to be confidential and have advised on solutions to help with this.
Reliable, friendly & helpful. Able to help me with all my IT needs for both personal & work
Steeve H - Cars 2 Vans
Great response time to initial enquiry, speedy resolution, good value. Hard to fault, recommended.
Polite, professional and flexible attitude. Clean installation would recommend.
Stuart L - Compass
First contact combine personal bespoke service based on their knowledge of and concern for their client’s needs with current expertise and highly professional service.
I can't recommend First Contact more highly, they are just EXCELLENT. As an elderly person with little computer knowledge they are my lifeline, when I have one of my problems I just give them a call, connect to their system & they have my screen up before them to work on, while I can get on with something else. Once sorted out I get a call & disconnect, all sorted. Simply. They are very courteous, helpful & friendly, plus they have all the knowledge.
First Contact are an excellent service. Always at hand to help and very reliable.
I have worked with Jeremy and his team for a number of years. They have supplied my hardware and deleted my malware. Very professional and polite to work with.
Marc M - Mediworx
I initially asked First Contact to supply and install anti-virus software to my PC several years ago, I found them great to work with, well priced, reliable and trust worthy. More recently I have asked First Contact to perform a range of their services to my business and would not hesitate to recommend them.
Lisa N - Theo's Timber
They are efficient, friendly always on the end of the phone to ask for help and advice. Prices for their work are very fair couldn't ask for a better service
They do a good job, reliable and easy to contact. Helpful and keep you informed of progress as you go along. Value for money
Hello...I have been using First Contact in both my business and personal life. Jeremy and his team are to be commended when they successfully managed to retrieve a final thesis that my daughter and written when studying to be a teacher and the managed to lose. We now use them for all our business needs and they recently did a review of our company needs and were very professional in their approach. Definitely to be recommended!
Josie H - Outreach Community Services
First Contact have been at hand throughout our office move and support us ongoing. They are on call and quickly resolve any problems we have.
Ian K - Wand Technology Ltd
Every laptop I have ever owned has been bought from Jeremy and the team at First Contact. The reason; quite simply the company is knowledgeable, responsive and supportive and has been a pleasure to deal with for many years. It is too easy to opt for an online sales outlet or a high street multiple to get a small saving and if anonymous and variable customer service and impenetrable after sales support is a preference then PC World may be a better option. I now live and work overseas but still regard First Contact as my main supplier for laptops and technical support.
Irwin S - Breeze
We've used First Contact for over 12 years for all our IT requirements, and for the last few years for our landline/VOIP too and they've never once let us down or disappointed us. Every person at First Contact is not only knowledgeable, experienced and resourceful, but also professional, helpful - always ready to go the extra mile and more to ensure the job is done well and stays that way. We have no hesitation in recommending First Contact.
I am constantly amazed by the professionalism, speed of service and customer care, of First Contact. I have nothing but praise for this warm, supportive and caring business. I would highly recommend first contact to any prospective customer
When Dominic presented himself to my home I was impressed by his smart, friendly manner immediately. He worked quickly and efficiently, explaining as he went along what he was doing. I think my problems have been solved for now. Thank you, Dominic, - I will certainly use your services in the future should I need to.
I found First Contact to be immensely helpful in assisting me in buying a new laptop. They advised me on the best type of laptop to get for my particular preferences, bought it for me and set it up. I would definitely come back to them again and would recommend them to others. They are professional, helpful and very good at what they do!
Instant IT support with a welter of knowledge - no problem is too small or often as not too big for First Contact to try to solve.
David G - Normie & Co
First Contact have providing prompt and effective IT support to our business for over 6 years. Their turnaround time is very short and their telephone support is second to none. Jeremy's IT knowledge is expansive and there is rarely a problem that he does not have an effective solution to. We would highly recommend to others.
Excellent service and price. Highly recommended! Thanks
Avi J - Flix n Pix
First Contact offer reliable, cost effective, comprehensive IT solutions with a smile. They not only support our business but advise us on how to operate more effectively and efficiently through the use of IT equipment and applications. I consider the money we spend with them to be an investment rather than an expense as we see a return on every penny we spend with them. I cannot recommend them highly enough.
Martin M - Millers Accountants
We have found First contact Highly skilled and innovative webmasters, IT and VOIP consultants and have provided us with low cost solutions with a degree of honesty in a field which is not always the case. We would recommend them highly to anyone if asked.
I would like to thank the amazing team at first contact they have been amazing at creating my website & helping me make my face book page more effective. The staff are so helpful & friendly & most of all extremely knowledgeable. They even helped someone like me who is a complete technophobe understand what was being done. I have put off changing my phone from apple to android for over 5 months but yet again first contact came to the rescue & moved all my data, photos & even my diary across with great expertise & advice. This is particularly helpful as I run my business through the phone so it was done very swiftly & with minimal disruption to my business.
Chris M - C M Architects
Jeremy and the team sorted out my hardware and web requirements when I set up my architectural practice a year ago. Since then they have been very helpful when I've had connection and software problems. They take away all the angst that IT can cause the non-techy like myself. I'm very grateful to them.
Great business, very obliging deal with customers immediately the best 5 stars
Akilah A - Outreach Community Services
They are professional, responsive and don't make me feel like I am an idiot when I ring up with an I.T query. They share the benefits of their expertise and experience and have given us good practical pragmatic advice about how to improve our I.T system.
Alan H - D&S Fire
D&S Fire has been a customer of First Contact from the very beginning. Although my company is very small in terms of generating large profits for FC, we have been treated as well as, if not better than any corporate company. They treat every customer with equal importance. We have always had access to an engineer even in an emergency. The pricing structure is very fair, and on the very occasional occurrence that we could purchase a product or service cheaper elsewhere, they were honest and told us where to go for this. They are not shy of embracing the latest technology to ensure the best for every customer e.g. they were one of the first to introduce paperless invoicing when everyone else was still using 'snail mail' I would thoroughly recommend them to anyone whatever the size of their requirements. They really are a company small enough to care & big enough to manage.
Great advice & superb & efficient service. The best
EXTREMELY FAST, RELIABLE AND PROFESSIONAL SERVICE EVERYTIME. HIGHLY RECOMMENDED.
I’ve now been using First Contact for 7 years. I have found it to consistently offer a service that is hard to find nowadays. I really feel they are a great support for us whenever we need it. The pricing is fair and m issues are dealt with quickly. I would not use anyone else ever!
Jeremy and his team offer a fast friendly and super-efficient service. They have extensive knowledge of both hard and software and are always able to solve your problems. They speak normal not computer language and I highly recommend them.