To enable us to assist you via remote support you will need to download our remote support utility which will give us access to your PC.
Please be advised by inviting one of our support engineers to provide you with remote support you may incur charges. You will be advised at the end of the call of the final charge.
Charges for remote support are detailed below;
Less than 5 Minutes £0.00
5 - 20 Minutes £15.00 + VAT
20 - 60 Minutes £30.00 + VAT
More than 60 Minutes £40.00 + VAT per hour
If you are not advised at the end of the call it is your responsibility to ask your engineer what the charges will be.
Click here to download the remote support utility
Once you have clicked on the link above a new window will pop up asking you to run or save. Choose the run button, then click run again on internet explorer security warning (if it presents), this will then run the utility. You may also choose to save the file to your computer (e.g.) on your desktop so you can access it more easily for future support calls.
You will then be presented with a code which you will need to provide to your First Contact support agent over the phone who will then be able to remotely access your computer and assist you with your problem.