Remote Support | First Contact - IT Support, Network Installation, Web Design, Manchester

Testimonials

"I found First Contact very helpful and truthful when i purchased my hardware and software and have recommended him to many of my clients".

Howard Casofsky- Affinity Associates

"The First Contact team have been a great asset to us and have helped us out on numerous occasions both at times of absolute IT crisis, and also for more planned work. IT is always ok when it works, but a nightmare when something goes wrong. First Contact are experts at making sure when that does happen it is as painless as possible. Excellent response + knowledge, Excellent work, Great help every time! They have also helped with migration to new technologies, and database development work that my business depends on daily. One stop shop for IT needs, that is second to none, and I can heartily reccomend to anyone".

Dan Glickman MD - Moneytree Associates

"We have no hesitation in recommending First Contact – a refreshing change from the excuses, disillusionment and inflated bills we previously experienced".

Irwin Stern MD - Breez Ltd

Navigation

To enable us to assist you via remote support you will need to download our remote support utility which will give us access to your PC.

Please be advised by inviting one of our support engineers to provide you with remote support you may incur charges. You will be advised at the end of the call of the final charge.

Charges range from £10 - £25 + VAT dependent upon the complexity & nature of the technical issue. If you are not advised at the end of the call it is your responsibility to ask your engineer what the charges will be.

Click here to download the remote support utility

Once you have clicked on the link above a new window will pop up asking you to run or save. Choose the run button, then click run again on internet explorer security warning (if it presents), this will then run the utility.

You will then be presented with a code which you will need to provide to your First Contact support agent over the phone who will then be able to remotely access your computer and assist you with your problem.