About Us | First Contact - IT Support, Network Installation, Web Design, Manchester

Testimonials

"I found First Contact very helpful and truthful when i purchased my hardware and software and have recommended him to many of my clients".

Howard Casofsky- Affinity Associates

"The First Contact team have been a great asset to us and have helped us out on numerous occasions both at times of absolute IT crisis, and also for more planned work. IT is always ok when it works, but a nightmare when something goes wrong. First Contact are experts at making sure when that does happen it is as painless as possible. Excellent response + knowledge, Excellent work, Great help every time! They have also helped with migration to new technologies, and database development work that my business depends on daily. One stop shop for IT needs, that is second to none, and I can heartily reccomend to anyone".

Dan Glickman MD - Moneytree Associates

"We have no hesitation in recommending First Contact – a refreshing change from the excuses, disillusionment and inflated bills we previously experienced".

Irwin Stern MD - Breez Ltd

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First Contact was established in 1999 by Jeremy Ross. As a sole trader Jeremy started by building computer systems for clients and providing mobile phone connections.

Coming from a background of technical & graphical services Jeremy quickly built the business and recognised the need for supporting small to medium sized businesses in their initial start up & growth periods.

Within 12 months it was necessary to expand the team and a specialist in mobile telecomms was recruited. This enabled First Contact to ensure that each side of the business was catered for by a dedicated person. This philosophy stands today. With a larger team and more clients it is now even more important to adhere to these principles. When a client requires support on their server they will liaise with an engineer, if they require web development they will get to speak to a designer or programmer.

The ability to offer a broad range of support services means that we are able to offer a single point of contact for the majority of technical & graphical services.

As a family run business First Contact adheres to the principles of good service at a fair price. We like to develop friendly working relationships with all our clients taking an active interest in what they do, so as to help support them further & where possible refer them business.

We are also an active member of the Greater Manchester Chamber of commerce and a fully signed up member of the Better Payment Practice Scheme.

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