First Contact

generic laptopFirst Contact has been helping businesses and private customers for almost twenty years. This wealth of experience means that they have the right solution for your IT needs.

Our expert team can help on any IT problem, however big or small.  
We understand that when something goes wrong you need it fixing as soon as possible.  
  
For business we can offer prioritised response and an all inclusive maintenance agreement, 
reducing your IT support budget.   This ensures that if your machine, network or any other 
IT problem occurs at the office that we can reduce down time and ensure that your business 
is affected as little as possible, all for a standard monthly fee.
 
Not only are we great for IT solutions but we also offer fantastic graphic and web design services.  
These not only ensure that you can have a web site that promotes your business, but we can also offer design and printing.    

 

Thus ensuring that your corporate image flows from your online presence, to your business cards and advertising. Image is important and having a company that can help portray this is paramount in today’s climate.  First Contact offers a direct route to competitive high quality printing.

 

To launch our remote support utility please click on the image above once you have contacted one of our engineers.

 

What do we do
We help business, organisations, schools and charities with the following services:
 
IT Support – If you have a network that needs maintaining, or just a computer riddled with viruses, our engineers can help you.  We have a team of engineers ready and able to respond your support needs swiftly, so why not try us for IT maintenance & support.
 
IT Hardware – We are able to identify and supply the correct hardware for your needs, we ensure that we supply not only value for money hardware, but that it comes with excellent after sales support and warranties. 
 
Software – If you are a business then we can help you make sure that your software is all licensed correctly to avoid hefty fines and ensure you are able to use the right software for you.  If you are a charity of educational organisation, then we can save you money by guiding you through the confusion of software licensing.
 
Network Installation – As a Netgear partner we are able to help you by making sure that your network infrastructure is designed to cope with the demands you need to put on it.  As a Microsoft partner we are also able to ensure that your server aspect of your network is designed to manage the workload you need it to.
 
Wifi installation – Either at home or at work, you may suffer from wifi black spots or it may be too slow.  We specialise in installing the right wireless equipment combined to match your needs and give you good wifi coverage where you need it.
Structured Cabling – you may be extending or re-building or simply just need more network sockets, we can help, we have several teams of cabling installers and are able to offer fully patched end to end structured cabling solutions over either cat 5e or cat 6 cable offering speeds of from 1GBps upwards.  
Hosted VOIP PBX – For a fraction of the cost of a traditional phone system with a big ugly box on the wall, we can help you save money by providing you with a web based phone system with the benefit of desk based phones.  With all the features of a large commercial phone system, but much lower costs. Plus you also have advantage of mobility and flexibility; you can have your number across multiple sites or even when you are abroad.  And even better if you move offices, you can keep your number wherever you move to with no downtime.
 
Web Design – Over the years we have found that many of our clients have come to us because they were tired of waiting for their previous designer, or they were fed up with being charged for every little update.  We offer most of our websites with a simple to use content management system, empowering you to be able to add, edit & remove pages on YOUR website, whenever you want to.
 
Web Hosting – A website is made up of files, that when constructed correctly; display to present your website.  These files need to be stored somewhere so that they are accessible on the web so that when someone types in your web address it displays your website.  We offer competitive web hosting on a stable backbone with fast responsive hosting.
 

 

Use our support ticket system to raise a fault or request support for a specific issue.

Create a Support Ticket

or download our 

REMOTE SUPPORT TOOL

download our remote support tool

Sign up for our email newsletter 

 




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Microsoft Silver Partner

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